I often start documents by taking previous ones and ripping out the writing, retitling it and then start the work I need. It helps keep my documentaiton format consistent. My initial requirements docs answer these simple questions before we start working on the design: what is the problem, who is impacted by the problem, what's the solution and are there any pitfalls? Well, I grabbed a document about email subscriptions and started tearing it out to leave just the structure.
Then I looked at it again:
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I'm going to Community Manager Hell.
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