Recently, at a webinar, Francois Gossieaux recommended the book Sway by Ori & Rom Brafman. I decided to take the rest of the afternoon off and see if the Hayward Public Library had a copy. They did and it was such a slim book and a quick read that, well, here we are.
As I read the first few chapters, the authors introduced terms such as "value attribution" and "diagnosis bias". The descriptions sounded familiar as Fundamental Attribution Error and Confirmation Bias, so I googled the terms and, lo, found very little in the way of formal definition of their terms. While I think the concepts in the book are very interesting, I admit I am a bit annoyed at dressing up known or familiar concepts in new terms without acknowledging or improving upon the terms or concepts.
So here's a very short summary of the concepts in the book with more common terms and links where I could find them.
Chapt 1 - aversion to loss - Sunk Costs Fallacy
Chapt 2 - commitment (even in the face of mounting loss) - Escalation of Commitment
Chapt 3 - value attribution - Fundamental Attribution Error
Chapt 4 - diagnosis bias - Confirmation Bias
Chapt 5 - chameleon effect - Pygmalion Effect & Golem Effect
Chapt 6 - process justice - Perceptions of fairness and The Ultimatum Game
Chapt 7 - the paradox of rewards - neuroscience of personal pleasure (Brian Knutson) and altruism (Dharol Tankersley). prospect of reward is stronger pleasure center stimulant than receiving the reward.
Chapt 8 - group conformity and dissenters - Asch conformity experiments
Epilogue - advice on avoiding each of the above "sway" forces. However, advice on avoiding being swayed by rewards was not included. I would have liked to see much more on this with the advice backed by research.
I'm glad I read Sway, it's a bit like a crib sheet of behavioral psychology and economics, so it works as an introduction, but there are deeper resources out there and I'm looking forward to digging into them.
Thursday, June 18, 2009
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